User-centered food delivery experience

Mobile AppFood DeliveryUCDUX/UI Case study

A user-centered design project for a food delivery app, built around the idea that it's a pleasure having good food whenever you prefer. The goal: an intuitive, engaging and seamless experience that meets users' real needs and habits when ordering food online.

Role
UX/UI Designer
Approach
User-Centered Design
Platform
Mobile app
Tools
Figma
01

01 — User-centered design

What do we want to solve? An app that adapts in a novel way to each user's individual preferences and needs, offering a unique and innovative gastronomic experience like never before.

02

02 — Methodology

Four phases, one focus

1

Research

Understanding the food delivery landscape and real user habits.

Desk researchBenchmarkingSurveys
2

Definition

Turning findings into actionable design foundations.

PersonasScenariosUser journeysLean UX canvas
3

Design

From structure to high-fidelity, iterating at every step.

Card sortingTreemapSketchingWireframePrototype
4

Evaluation

Validating the experience with real users and data.

Heuristic evaluationUser testingUser analytics
03

03 — Research

User personas

User persona 1
User persona 2
User persona 3

04 — Architecture

Card sorting & user journeys

Carrito de la compraProgramar pedido Detalles del pedidoMenú personalizado RecomendarCarta personalizada RestaurantesCategorías de comida Descuentos y promocionesChat Niveles de usuarioMétodos de pago Ubicación
User journey 1
User journey 2
User journey 3
04

05 — The solution

Final screens

Open prototype ↗
App screen — inicio
App screen — intro
App screen — regístrate
App screen — descubre
App screen — home
App screen — restaurantes
App screen — delicias de América
App screen — pedido
App screen — pedido confirmado
App screen — pedido confirmado

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